Self-Exclusion: Taking a Break from Your Account
A planned break gives you a clear way to stop gambling access when play no longer feels controlled. On JB.COM, this tool belongs to the responsible gaming section and applies to casino activity and sports betting JB.COM users who need more than a short timeout. Review the rules carefully before sending a request, then choose the period that fits your situation.
What Self-Exclusion Means and When to Consider It
Self-exclusion means that access to gambling functions is blocked for a selected period. It may be worth considering if deposits feel harder to control, sessions last longer than planned, or betting starts affecting everyday routines. This option is stricter than a timeout because it is designed for a longer pause, not a brief cooling period.
JB.COM also offers other control tools, including deposit limits, loss limits, stake limits and timeouts. Those settings can help when you still want limited use with clear boundaries. A full exclusion is more suitable when you need the platform closed to gambling activity for a fixed long period.
How to Request Self-Exclusion on Your Account
To request self-exclusion, contact the responsible gaming team through the available support channels and clearly state your decision. Use direct wording so the request is not treated as a general help question. The team may check profile details before applying the restriction.
- Open support: go to the help or live chat area while signed in, if access is available.
- State the request: write that you want a responsible gaming exclusion applied.
- Choose the period: select one of the available durations before confirming.
- Confirm your details: provide profile information requested by support.
- Wait for restriction: stop using gambling features once the request has been submitted.
After sending the request, avoid making deposits or placing bets while support reviews it. If control already feels difficult, treat the pause as active from the moment your message is sent.
Choosing the Duration of Self-Exclusion
Choosing the duration of self-exclusion should reflect how much distance you need from gambling activity. Available periods include 1 year, 3 years, 5 years, 10 years or lifetime. A longer period may be more suitable when short pauses have not worked before.
Timeouts are separate and can last 24 hours, 7 days, 1 month or 3 months. Those shorter options suit temporary breaks, while a full exclusion is a stronger commitment. Pick carefully, because the restriction is designed to protect your decision after it is applied.
What Happens to Your Account During Self-Exclusion
During self-exclusion, access is blocked and gambling activity is not available. You cannot register another profile to bypass the restriction, and duplicate access is prohibited. The block applies across the user profile, not only to one device or browser.
Returning to Your Account After the Period Ends
Returning after the selected break depends on the chosen period and the platform review process. Access does not mean previous habits should resume without limits, so it is sensible to set deposit, loss or stake limits before playing again. Reality checks and shorter sessions can also help keep activity measured.
FAQ
No, this responsible gaming measure is meant to be firm. Once applied, it should remain in place for the selected period. This protects the decision from being reversed during a moment of pressure.
No, creating or using another profile to bypass the restriction is not allowed. The rule protects the purpose of the pause and prevents duplicate access. Support should be used for any platform question during the restricted period.
Yes, shorter timeouts may be available for temporary breaks. They can last 24 hours, 7 days, 1 month or 3 months. A longer restriction is better suited to situations where ordinary limits are not enough.
Yes, support can still handle verification, balance or responsible gaming questions. Contact does not mean gambling access will be restored during the active period. The team may ask for details to confirm profile ownership before helping.
No, the lifetime option is intended as a permanent block. It should be chosen only when you do not want future gambling access. For less permanent decisions, a fixed period is more appropriate.
